Refund Policy

Refund & Replacement Policy

The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms from time to time without providing you with prior notice and to make the final decision on any issues arising between you (the buyer) and us (the seller) during your purchasing process.

Order Adjustment/Cancellation

After checkout of an order, you can adjust its information by contacting us within 1 hour. If you do not make any changes to your order within 1 hour, the order will be sent to production, and you can no longer adjust the order details or cancel it. 

After checkout you may:

  • Make changes to the color or size of your order if that change doesn’t result in any difference in the price of the final item.
  • Change shipping address subject to additional fees if going to a different state/country.

You may not:

  • make any adjustments to personalized items after the order is successfully placed
  • change the item quantity in a sale/offer order
  • change the item type of your order
  • make any adjustments to orders after 1 hour has passed
  • make any adjustments to orders after they have been marked shipped

If you have any requests for these changes, please contact us within the first 1 hour of your order to cancel it, and then you should place a new one.

Please note that if you wish to cancel your order after 1 hour, you the customer is responsible for a 30% restocking fee and the shipping fee is non-refundable. 

Your order will be considered for a replacement or refund if: 

  • The product arrives at your shipping address damaged;
  • The product is delivered in the wrong size/color/artwork.
  • The actual product is not what was written in the product description.
  • Your order does not arrive at your shipping address within 45 business days of order placement. 

Any claims related to quality issues or garment defects must be filed within 7 business days of order delivery. However, please note that any claim for the late delivery that is filed later than 60 business days from the date of order placement will be rejected. 

We will not be held liable for damages caused to the item(s) while in your use/mishandling.

Guidelines

There is no need to return your item under any circumstances. If you have an issue with your order after receiving it, please send us an email explaining the issue via admin@shecustomdesigns.com.

Include in your email, clear photos of quality issues and/or any damages to the actual product. Please note that photos of the damaged product must be captured while it is still placed in the shipping package.

If you received the wrong product, wrong size, color, or artwork printed. Please note that the product must be in its original condition and have not been used in order to be returned for a full refund or to be exchanged.

Please note that if you return your item without our request, we will not be responsible for any loss or additional costs resulted from your return. 

We will process your request within 3-5 business days after a careful review of your order and confirm via email whether or not you are eligible for a refund.

If eligible, your refund will be processed by our internal team within 2 business days of refund confirmation. Please note that it is your payment provider that decides when your refund will go back to your initial payment account. 

EU Customers:

Contact us within 14 days of receiving the goods, to let us know that you wish to return them. We will then provide you with the return information, after which, you'll have another 14 days to return the goods to us.

You will receive a refund within 14 days of receiving the goods at the address we provided to you. 

Disclaimer:

You must provide all information and proof in connection with your orders placed on our store when needed. 

We reserve the right to suspend or terminate your customer account if you fail to provide the information and materials needed or provide inaccurate or fraudulent information.

We shall not be liable or responsible for any damages, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store.

When you make a purchase, the risk of order loss transfers from our store to you from the moment we deliver your order to the shipping carrier. You will bear all related liabilities and risks during the third-party transportation of your order.

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